Refund & Return Policy

Last updated: May 31, 2024

We want you to love your purchase from Rush Wave. If something isn’t right, we’re here to help. Please review our return and refund policy below.

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🕒 Return Window

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

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✅ Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as when received.

• All original tags, labels, and packaging must be intact.

• You must provide photos of the item to verify its condition.

• A receipt or proof of purchase is required.

Please note: Items returned without prior approval will not be accepted and no refund will be issued.

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📦 How to Start a Return

To begin the return process, contact us at:

📧 Email:rushs-waves.official@gmail.com
📧 Support: support@rushs-waves.com

Approved returns must be shipped to:

Return Address:

QUZHOU SINCAR  ELECTRIC CO LTD 287 Lingshi Rd, Yong Kang Shi, Jin Hua Shi, Zhe Jiang Sheng, China

Note: Return shipping costs and our original shipping fees are the responsibility of the customer.

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🚚 Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your item is:

• Defective

• Damaged

• Incorrect

Contact us immediately so we can assess the issue and make it right.

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💸 Refunds

Once we receive and inspect your return, we’ll notify you via email regarding the approval status of your refund.

If approved:

• A refund (minus shipping costs) will be issued to your original payment method within 10 business days.

• Return shipping and international transaction fees are the buyer’s responsibility.

• Please allow extra time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at support@rush-wave.com.

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📩 Questions?

We’re here to help. For any questions about returns, refunds, or your order, feel free to reach out:

📧 support@rushs-waves.com